Privacy Policy
Last updated: 01 Aug 2025
At Malou, your privacy is as important to us as your well-being. We are committed to protecting your personal information and providing a safe shopping experience that reflects our core values of transparency, care, and sustainability.
Information We Collect
When you visit or make a purchase from our website, we collect certain information to serve you better and provide a seamless experience, including:
- Personal Information: Your name, email address, billing and shipping address, phone number, and payment details.
- Order Information: Details of the products you purchase and your order history.
- Technical Data: IP address, browser type, device information, and browsing behavior on our site to improve performance.
- Communication Data: Any messages or feedback you send to us via contact forms, emails, or customer support.
How We Use Your Information
- Process and fulfill your orders accurately and promptly.
- Communicate with you about your orders, updates, and promotions.
- Improve our website, products, and customer service.
- Personalize your shopping experience and recommend products aligned with your preferences.
- Ensure compliance with legal obligations and protect against fraud.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. We may share your data only with:
- Trusted Service Providers: Such as payment processors, shipping companies, and marketing platforms that help us operate our business and fulfill your orders.
- Legal Authorities: When required by law or to protect the rights, property, or safety of Malou, our customers, or others.
All third parties are contractually obligated to keep your information secure and use it only for the purposes we specify.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance your browsing experience.
- Analyze site traffic and usage.
- Provide relevant content and advertisements.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing emails and newsletters at any time by clicking the unsubscribe link.
- Restrict or object to certain types of data processing.
To exercise these rights or for any privacy-related questions, please contact us at:
Email: contact@malounaturals.com
Data Security
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
Children’s Privacy
Our products and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
As we continue to innovate and improve, this Privacy Policy may be updated periodically. We encourage you to review this page regularly. Your continued use of our website constitutes acceptance of any changes.
Thank You for Trusting Malou
We are dedicated to nurturing your well-being through pure, natural products and a shopping experience you can trust. If you have any questions or concerns about your privacy, please reach out—we’re here for you.
The Malou Team